{"id":15,"date":"2025-12-15T12:53:18","date_gmt":"2025-12-15T11:53:18","guid":{"rendered":"https:\/\/petitecave.ch\/?page_id=15"},"modified":"2025-12-15T13:46:05","modified_gmt":"2025-12-15T12:46:05","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/petitecave.ch\/de\/refund_returns\/","title":{"rendered":"Politique de remboursements et retours"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Aper\u00e7u<\/h2>\n\n\n\n<p>La marchandise reste <strong>notre propri\u00e9t\u00e9 exclusive<\/strong> jusqu\u2019\u00e0 son <strong>paiement int\u00e9gral<\/strong> et \u00e0 son <strong>exp\u00e9dition depuis nos locaux<\/strong>.<br>Une fois la commande valid\u00e9e, pay\u00e9e et sortie de notre entrep\u00f4t, la responsabilit\u00e9 li\u00e9e aux produits est transf\u00e9r\u00e9e au transporteur puis \u00e0 l\u2019acheteur.<\/p>\n\n\n\n<p>Aucun retour, \u00e9change ou remboursement ne peut \u00eatre effectu\u00e9 apr\u00e8s l\u2019exp\u00e9dition de la marchandise, sauf disposition l\u00e9gale contraire (voir ci-dessous).<br>Nous t\u2019invitons donc \u00e0 v\u00e9rifier attentivement ta commande avant validation afin d\u2019\u00e9viter toute mauvaise surprise.<\/p>\n\n\n\n<p>Notre <strong>politique de remboursement est de 10 jours<\/strong>. Si ce d\u00e9lai est \u00e9coul\u00e9 depuis ton achat, nous ne pouvons te garantir un remboursement complet ou un \u00e9change. <\/p>\n\n\n\n<p>Pour \u00eatre \u00e9ligible \u00e0 un retour, ton article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat que tu l\u2019as re\u00e7u. Il doit \u00e9galement \u00eatre dans son emballage d\u2019origine. <\/p>\n\n\n\n<p>Nous n\u2019acceptons <strong>aucun retour, remboursement ni \u00e9change<\/strong> en cas d\u2019erreur de produit de la part du client. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Remboursement<\/h2>\n\n\n\n<p>Pour proc\u00e9der \u00e0 un quelconque remboursement nous avons besoin d\u2019un re\u00e7u ou d\u2019une preuve d\u2019achat.<\/p>\n\n\n\n<p>Une fois que ton retour est re\u00e7u et inspect\u00e9, nous t&rsquo;enverrons un e-mail pour t&rsquo;informer que nous avons re\u00e7u ton article. Nous t&rsquo;informerons \u00e9galement de l\u2019approbation ou du rejet de ton remboursement.<\/p>\n\n\n\n<p>Si ta demande est approuv\u00e9e, ton remboursement sera trait\u00e9 et un avoir sera automatiquement appliqu\u00e9 \u00e0 ton compte client, <strong>aucun remboursement bancaire <\/strong>ne sera effectu\u00e9.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Articles en solde<\/h2>\n\n\n\n<p>Seuls les articles \u00e0 prix r\u00e9gulier peuvent \u00eatre rembours\u00e9s. Les articles sold\u00e9s ne peuvent pas \u00eatre rembours\u00e9s.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00c9changes<\/h2>\n\n\n\n<p>Nous ne rempla\u00e7ons les articles que s\u2019ils sont endommag\u00e9s, d\u00e9fectueux et\/ou bouchonn\u00e9s (pour les vins). Si nous devons l\u2019\u00e9changer contre le m\u00eame article, merci de nous envoyer un e-mail \u00e0 <a href=\"mailto:info@petitecave.ch\">info@petitecave.ch<\/a> et envoyez l&rsquo;article concern\u00e9 \u00e0\u00a0: <em><strong>La Petite Cave du Chablais, Chemin de Pr\u00e9-Loup 7, 1868 Collombey.<\/strong><\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Retours<\/h2>\n\n\n\n<p>Pour le retour d&rsquo;un article, ,merci de l&rsquo;envoyer \u00e0 l&rsquo;adresse suivante\u00a0: <em><strong>La Petite Cave du Chablais, Chemin de Pr\u00e9-Loup 7, 1868 Collombey.<\/strong><\/em><\/p>\n\n\n\n<p>Dans certains cas, les <strong>frais d\u2019exp\u00e9dition li\u00e9s au retour<\/strong> sont \u00e0 la charge du client et <strong>ne sont pas remboursables<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Besoin d&rsquo;aide ?<\/h2>\n\n\n\n<p>Contacte-nous \u00e0 l&rsquo;adresse mail suivante : <a href=\"mailto:info@petitecave.ch\">info@petitecave.ch<\/a> pour les questions li\u00e9es aux remboursements et aux retours.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Aper\u00e7u La marchandise reste notre propri\u00e9t\u00e9 exclusive jusqu\u2019\u00e0 son paiement int\u00e9gral et \u00e0 son exp\u00e9dition depuis nos locaux.Une fois la commande valid\u00e9e, pay\u00e9e et sortie de notre entrep\u00f4t, la responsabilit\u00e9 li\u00e9e aux produits est transf\u00e9r\u00e9e au transporteur puis \u00e0 l\u2019acheteur. Aucun retour, \u00e9change ou remboursement ne peut \u00eatre effectu\u00e9 apr\u00e8s l\u2019exp\u00e9dition de la marchandise, sauf [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry","_wholesalex wsx-wholesalex-product"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de remboursements et retours - La Petite Cave du Chablais<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/petitecave.ch\/de\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de remboursements et retours - La Petite Cave du Chablais\" \/>\n<meta property=\"og:description\" content=\"Aper\u00e7u La marchandise reste notre propri\u00e9t\u00e9 exclusive jusqu\u2019\u00e0 son paiement int\u00e9gral et \u00e0 son exp\u00e9dition depuis nos locaux.Une fois la commande valid\u00e9e, pay\u00e9e et sortie de notre entrep\u00f4t, la responsabilit\u00e9 li\u00e9e aux produits est transf\u00e9r\u00e9e au transporteur puis \u00e0 l\u2019acheteur. 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